Phase 1: The Foundations of Communication (Months 1-2)
We start with the essential tools required to prevent misunderstandings in daily
interactions.
1. The 4 Management Styles (S1-S4): The framework for how we request
action and deliver instructions.
2. Active Listening & Clarity: Before we can speak effectively, we must
first learn how to listen.
3. The Art of Feedback: How to correct mistakes constructively without
causing offense.
4. Psychological Safety: Fostering an environment that genuinely enables
honesty.